Shipping Policy
Effective Date: 08-14-2023
Thank you for choosing Subworkit.com! This Shipping Policy outlines the details of our shipping process to provide you with a clear understanding of how we handle the delivery of your orders.
1. Shipping Destinations: We currently offer shipping within all countries for all orders placed through Subworkit.com.
2. Processing Time: Orders are typically processed within 1 day after payment confirmation. During peak seasons or promotional events, processing times might be slightly extended. Please note that processing time refers to the period required to prepare and pack your order before it’s handed over to the shipping carrier.
3. Shipping Methods: We utilize a variety of reputable shipping carriers to ensure reliable and efficient delivery. The available shipping options and their estimated delivery times will be displayed during the checkout process. Please choose the option that best suits your needs.
4. Shipping Fees: Shipping fees are calculated based on your chosen shipping method, destination, and the weight/dimensions of your order. You’ll be able to view the applicable shipping fees during the checkout process before finalizing your order.
5. Tracking Information: Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to track the progress of your shipment. This tracking information allows you to monitor the delivery status and estimated delivery date of your order.
6. Delivery Time: Delivery times vary depending on your chosen shipping method and destination. Estimated delivery times will be provided during the checkout process and in the tracking information. Please note that these are estimates and actual delivery times may vary due to factors beyond our control, such as customs processing and unforeseen delays.
7. Customs and Import Duties: For international orders, customs and import duties might apply, depending on the destination country. Any additional charges related to customs clearance are the responsibility of the recipient and are not included in the order total or shipping fees. Please check with your local customs office for more information on potential charges.
8. Order Tracking: You can track the status of your order by using the provided tracking number and link. If you encounter any issues with tracking your order, please don’t hesitate to contact our customer support team at [Customer Support Email/Phone Number].
9. Address Accuracy: It is crucial to provide accurate and complete shipping information during the checkout process. We cannot be held responsible for delays or undeliverable orders due to incorrect or incomplete addresses provided by the customer.
10. Lost or Damaged Shipments: In the unfortunate event that your order is lost or arrives damaged, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve the issue and ensure that a suitable solution is provided.
If you have any further questions or concerns regarding our shipping policy, please don’t hesitate to contact us at [Customer Support Email/Phone Number]. Your satisfaction is important to us, and we’re here to assist you in any way we can.
Returns and Refund Policy
Our refund and returns policy lasts 14 days. If 14 days have passed from the delivery date, we can’t offer you a full refund or exchange only on product or service that allow returns or refunds.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The return method is by mail on new items only
There are no fee for restocking, for defective items and for remorse cases (bought the wrong item)
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at info@subworkit.com for questions related to refunds and returns.